Refund policy

Return & Exchange Policy – Shopitize.shop
At Shopitize.shop, we strive to provide high-quality thrift footwear and ensure customer satisfaction. Since our shoes are carefully sourced and available in limited quantities, we encourage customers to review product details and size information before placing an order.
1. General Policy
Due to the unique nature of thrift footwear, we do not normally accept returns.
However, we do offer size exchanges, and in exceptional circumstances, a return may be approved after review by our support team.
2. Return Request Window
Return requests must be submitted within 24 hours (1 day) of receiving your order.
Requests made after 24 hours will not be accepted.
Shoes must be unused, unworn, and returned in their original condition, including the original box (if provided).
3. Exchange Request Window
Exchange requests must be submitted within 48 hours (2 days) of delivery.
Requests received after 48 hours cannot be accepted.
4. Price Difference
If the replacement pair is priced higher, the customer must pay the difference.
If the replacement pair is priced lower, the remaining amount will be refunded via bank transfer or store wallet.
5. Exchange Process
Contact our support team via WhatsApp.
Wait for exchange approval.
Ship the shoes back to the return address provided.
Once received, our team will inspect the shoes.
After approval, your replacement pair will be dispatched.
Please Note: Customers are responsible for both return and replacement shipping charges.
6. Exchange Approval Conditions
To qualify for an exchange:
Shoes must be unworn and unused.
Original box (if provided) must be included.
Shoes must be free from dirt, stains, odors, or damage.
Any accessories included with the order must also be returned.
Shoes that fail inspection will be returned to the customer without exchange.
7. Special Case Returns
A return may be approved only in exceptional situations, such as:
You received the wrong pair.
The shoes received are significantly different from the product description or photos.
These issues must be reported within 24 hours of delivery with clear photos and an unboxing video.
8. Non-Returnable & Non-Exchangeable Items
The following are not eligible for return or exchange:
Worn or used shoes.
Requests submitted after the specified time limits.
Shoes damaged after delivery due to customer use or mishandling.
Shoes returned without original packaging (where applicable).
9. Contact Us
For all return or exchange requests, please contact Shopitize.shop Customer Support through our official WhatsApp before sending any item back.
Important: By placing an order with Shopitize.shop, you acknowledge and agree to the terms of this Return & Exchange Policy.